Grow Without Hiring

24/7 Broker Concierge for Specialist Lenders
Hi Steve, 

Thanks for your enquiry; this deal meets our criteria. 

Can you let me know the postcode, send a proof of address, and confirm it’s OK for me to send the ID check? 

I’ll check all the details on the docs and generate the agreement for signing. 

Any questions, let me know.
Broker Concierge

Introducing Broker Concierge

Imagine giving each of your brokers a dedicated assistant, available 24/7 to handle any request; guiding them from enquiry to a checked and packaged case, and sending regular updates.
This is the first AI solution built specifically for specialist lenders. It’s trained to work alongside your team and handle the twists, turns, and stories of complex incomes, unusual situations, and tight turnaround times. 

Broker Concierge lets you do more deals without hiring more people. 

Take the next step…

First month free for lenders who want to give it a try
Demos
Interactive demos to get a flavour
Talk to Us
Book some time with our team 

Manual admin is slowing everything down

There is still so much email, phone, paper, chasing, checking, and moving stuff around. A typical case can involve more than 5 people across different organisations, 100 emails, 10s of documents, and the same information being rekeyed more than 5 times. Learn more in our blog: Why Email Based Workflows Aren’t Scalable For Lenders
Speaks with security calls
Get things signed
Keep everyone up to date
Compile docs for underwriters
Scan for red flags
Send broker updates
Respond to broker questions
Populate templates
Checking document completeness
Chase missing documents 

Confirm income and expenditure
Verify ID & KYC
Check docs meet criteria
Keep excel updated
Log stuff on CRMs
Move files around folders
Gather documents
Share shopping list
Generate & send DIPs
Run pricing engine
Key data across systems
Confirm enquiries meet criteria
Manage broker enquiries

How Broker Concierge works

Broker concierge handles everything from enquiry to packaged case, any channel, any time .
AI assistant handles all broker enquiries  - 24/7 DIPs available in minutes with zero lender effort. Learn more
Get all evidence back fast and right first time - AI assistant gathers and checks everything needed to complete the deal from broker, borrower, and tech systems. Learn more
AI assistant handles any broker question, chases missing info., and provides proactive updates. Learn more
Quote
AI assistant handles all broker enquiries  - 24/7 DIPs available in minutes with zero lender effort. Learn more
Package
Get all evidence back fast and right first time - AI assistant gathers and checks everything needed to complete the deal from broker, borrower, and tech systems. Learn more
Engage
AI assistant handles any broker question, chases missing info., and provides proactive updates. Learn more

Why Choose Nivo

A complete solution, trusted by over 100 brands, and 1M borrowers.

Security

Built specifically for financial services as the the only messaging network that's safe enough for banks to trust. ISO27001, cyber essentials plus, and FSQS certified. Learn more

Leading FinTech

Our AI agents are hooked in to our FinTech features for everything you need, including biometric identity verification, KYC, open banking, & E-signing.

Any channel, any time

Designed to make life easy for brokers and borrowers by letting them stay in their channel of choice, alongside a step up to bank security when it matters.

Unique network

Lenders, brokers, borrowers and conveyancers can all work together, instantly sharing sensitive information for new levels of speed, efficiency, and fraud reduction.

Works with your portal or CRM

We've got a neat front end UI, but if you already have a CRM or portal then our APIs make it easy to flow data in so your teams can stay in the systems they use today.

Trusted by over 100 FS brands

Our AI agents aren't just another bit of tech.; they're practical solutions developed as part of our proven platform by experts who are obsessed with reducing wasted effort in financial services.

AI That Works With You

Here are some of the objections we’ve considered as we’ve built Broker Concierge. Learn more in our blog Why AI for specialist lending, Why now?

Our AI assistants work 24/7 on whatever channel your broker prefers: Email, WhatsApp, Voice notes, MS Teams. If you’ve got a broker portal already, we can hook into that. If you want higher security, we provide a web interface that securely authenticates users without the need for usernames or passwords.

Read our report on whether AI is ready for specialist lending here

Your staff can stay in the system they’re already using. Nivo takes on broker and borrower facing communication and data gathering and checking jobs. It fits into your existing workflows and technology, with APIs and other options to seamlessly flow data and documents in and out of any CRM, decision tool, loan origination system, or third party service.

There’s so much wasted effort across the simple admin tasks that AI can easily take on that you will see value even if you don’t tackle the hard stuff. Just start there, keep a human in the loop, learn more about how it works, and we’ll help you understand and prove what else is possible. AI is an incredible and fast moving technology, so the boundaries of what it can do are shifting daily. It already outperforms humans in creativity and empathy tests, as well as the most complex legal and Harvard exams, and its strengths are exceptionally well suited to specialist lending, so it’s definitely worth getting started. 

Read our report on whether AI is ready for specialist lending here

Our AI is designed to free your team from boring, repetitive tasks so they can spend more time building relationships rather than chasing missing solicitor details or fixing incorrect date of births. Try it; your brokers will receive high quality, intelligent responses instantly to a massive range of queries from our AI which can also handle the twists and nuances of niche loans; and the nature of what and when your staff talk to them about will evolve and become more valuable.

Read our report on whether AI is ready for specialist lending here

Nivo complements CRMs and integrates easily with them. CRMs’ main benefits are around storing information, while Nivo is more focused on removing wasted effort by taking away the repetitive boring admin jobs that people are doing today across all lenders.

Nivo works over email and integrates seamlessly with your existing systems. You don’t need to use an app., but you can if you want for extra security and speed across certain customer facing things like ID checks, E-signing, and communication.

Nivo was originally built within Barclays before becoming their first tech spin out. Since then, over 100 UK financial services brands and 1 million customers have used our platform, which is ISO27001, FSQS, and Cyber Essentials Plus certified.

Nivo complements your existing tools by automating the manual work still being done around them.

Great user experience

Hundreds of brands and over 1 Million borrowers have engaged through our platform. If you make your user experience great, you will get more business.

Thousands of
5-star reviews

Really easy to use app. Simple format so easy for people who are not that tech savvy. Great app x
jayne bostock
It's easy to use
hgdsSji
Helped me out big time thankyou
10ha20
So easy to use, can go back and forth while waiting for message. Easy to understand
rebecca jane 2022
Amazing, can’t say any more
DanniiH
So easy to use and quick!
ktlc1979
If you haven’t got this app already you’re truly missing out, customer service is bang on and they reply fast too
That_bestone-kid
Has given on-demand access to customers to the smaller companies and vice versa, in a simple but proper way
MBM786
Amazing service
JM Melders
It’s very easy to work with!
Becky0199